MAINTAINING GOOD RELATIONS WITH YOUR CLIENT THANKS TO AMICABLE COLLECTION
When you draw up an invoice for one of your customers, you become his creditor, i.e. the money is owed to you and he becomes your debtor, which means that he owes you money. . This is the definition of recovery. When, for whatever reason, he cannot honor his invoice, a recovery procedure is launched.
If it can be legal, the amicable collection solution is always to be preferred because it allows you to maintain a good relationship with your client. Admittedly, he did not pay you but in many cases, this is due to an oversight or the fact that the invoice is blocked for various reasons. It would therefore be a pity if he felt attacked by your collection process by bringing him directly to the courts.
It is good to keep in mind that a loyal customer is less expensive than having to win new ones. So, before ending your commercial relations for an invoice to be collected, start by looking for the reasons for this non-payment during the amicable collection and try to find the best solution for both parties. Moreover, if you need ideas in order to retain your customers, you will find some on the Mister Goodman site for those with whom you have no collection problem.
A FAST AND INEXPENSIVE PROCEDURE
During this recovery procedure the dialogue with your client is not broken. On the contrary, during an amicable collection, you seek to communicate with him either by telephone, by e-mail or by SMS. As specified in the definition of collection, you have the option of using all legal means of amicable collection. Therefore, if he is open to discussion, it is easier to find a solution to recover, you can for example offer him a staggered payment.
In addition, it has been noted that in most cases during an amicable collection, a simple call to signify a debt collection is enough to unblock the situation. You thus quickly recover the money owed to you and the collection has not incurred any costs. This is not the case when you go through the legal process because you have to go to the commercial court and then wait to obtain an order to pay, which can take two weeks to a month. And, the deadline for debt collection can be further extended when the sums at stake are significant and it is necessary to make a subpoena on the merits, that is to say a trial. This procedure is presented in detail on this site .
THE MEANS AVAILABLE
To recover without the need for justice, you have various tools at your disposal to set up an amicable recovery. So, at the very beginning, when you want to establish contact, you can use the various means of communication at your fingertips such as telephone, SMS and e-mail or even a follow-up letter. In any case, the objective is simply to remind him that he has to pay you an invoice and that the payment deadline has passed.
If this is not enough, the last tool is the formal notice. It informs your debtor of the risks he runs if he does not pay and notifies him of the payment period that you grant him.
